A Data Support Specialist works with the user community to understand their science needs with the goal of providing support for NASA data and information services.  They represent the user in product development and development resources to assist with the user community's needs.  This person works directly with users to solve problems using NASA data, or to provide resources to improve understanding of the data. 

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Christy Hansen is the project manager on an airborne campaign for Earth science called Operation IceBridge. IceBridge teams are all over the country. We have scientists, instrument managers, we have a data center, we have aircraft offices all over. This project flies up to nine different geophysical instruments installed on the aircraft to collect data on the changing ice sheets, the sea ice and the glaciers.